Privacy Policy
Last Updated: 01 Jan 2025
Climate Control Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Information We Collect
- Contact details: name, email, phone, postal address, property address (for quotes / appointments).
- Business details: company name, ABN (if provided).
- Service history: records of your enquiries, quotes, services booked, communications.
- Website usage: analytics data (via cookies / Google Analytics).
2. How We Collect It
- When you fill out forms on our website (quote requests, contact forms).
- When you call or email us.
- When you sign up for newsletters or promotions.
- Automatically, via cookies and site analytics.
3. Why We Collect It
- To provide and manage heating, cooling & electrical services.
- To prepare accurate quotes and schedule jobs.
- To communicate updates, reminders, and marketing (with your consent).
- To improve our website and service offering.
4. Disclosure to Third Parties
We may share your information with:
- Accredited technicians and contractors (to carry out services).
- Suppliers and manufacturers (for warranty or rebate processing).
- Payment processors (for invoicing).
- Regulatory bodies, if required by law.
We will never sell or rent your personal data.
5. Data Security
- Data stored on secure, encrypted servers.
- Access limited to authorised staff only.
- Data retention only as long as needed for service delivery or legal compliance.
6. Your Rights
You may request to:
- Access your personal information.
- Correct or update any inaccuracies.
- Opt out of marketing communications.
Contact us at info@climatecontrolsolutions.com.au or +61 412 769 022.
7. Cookies and Analytics
We use cookies and Google Analytics to track site usage and improve performance. You can disable cookies via your browser settings.
8. Changes to This Policy
We may update this policy; any changes take effect when published here. Continued use of our services implies acceptance.